Taylor & Madison // V4 Worldwide Ecom Ventures Limited operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our Services are powered by Shopify, which enables us to provide a secure and seamless shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Personal Information We Collect

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. Personal information does not include anonymous or de-identified data that cannot be used to identify you.

Depending on how you interact with the Services, we may collect or process:

• Contact details: name, billing and shipping address, phone number, and email address.
• Payment details: credit or debit card information, transaction details, and payment confirmations.
• Account information: username, password, and preferences.
• Transaction data: items viewed, added to cart, purchased, returned, or exchanged.
• Communications: messages sent to our customer service team or through forms on our website.
• Device and usage information: IP address, browser type, device identifiers, and interactions with our site.
  

How We Collect Personal Information

We collect personal information from:

• Direct interactions: when you create an account, place an order, subscribe to updates, or contact us.
• Automatic collection: through cookies, pixels, and similar tracking technologies when you browse our website.
• Third-party providers: including payment processors, analytics partners, and shipping carriers that help us deliver our Services.
• Partners and affiliates: who support our business operations and marketing activities.
  

How We Use Personal Information

We use your personal information to:

• Provide and improve our Services by processing orders, managing returns and exchanges, and tailoring your shopping experience.
• Communicate with you about your order, respond to inquiries, and send service updates.
• Personalize marketing through email campaigns, promotions, and product recommendations.
• Ensure safety and security by preventing fraud, verifying transactions, and protecting account information.
• Comply with legal obligations and respond to lawful requests from authorities.
  

How We Share Personal Information

We may share your information with trusted partners and service providers who assist us in operating our store and delivering our Services, including:

• Shopify, our e-commerce platform, for order processing, secure payments, and site analytics.
• Shipping and logistics partners for order fulfillment.
• Marketing and analytics partners to personalize content and advertising.
• Legal and regulatory authorities, when required by law.
  

Your information is never sold. Any data sharing is limited to operational, legal, or contractual necessity.

Relationship with Shopify

Our store is hosted on Shopify, which collects and processes personal information as necessary to support our Services. Shopify may process data across international jurisdictions.

For details on Shopify’s privacy practices and your rights as a consumer, please visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.

Children’s Data

Our Services are not directed toward children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

Security and Data Retention

We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

• Access or request a copy of your personal information.
• Request correction or deletion of your personal data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications or targeted advertising.
  

To exercise these rights, please contact us at support@taylorandmadison.com. We may require verification of identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us at support@taylorandmadison.com.

If you are based in the US or the European Economic Area, you may also contact your local data protection authority to file a complaint.

International Data Transfers

Your information may be transferred, processed, and stored outside of your country of residence, including in countries that may not provide the same level of data protection.

When transferring personal data outside the US or EEA, we rely on lawful safeguards such as the European Commission’s Standard Contractual Clauses or other legally recognized mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with the revised “Last Updated” date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Company Information

Email: support@taylorandmadison.com
Company name: Taylor & Madison // V4 Worldwide Ecom Ventures Limited
Business ID: 77674408
Adress: RM A27, 24/F 706 Prince Edward Road East, KL. San Po Kong, Kowloon. Hong Kong SAR